Growth is exposing operational cracks.
What worked at one stage no longer works at today's size.
Enterprise Growth • CX • Operations
Growth creates opportunity. It also exposes every weakness in your operation.
James June helps companies navigate the moment when growth begins to outpace the systems, people, processes and customer operations that got them there. With more than two decades of experience across enterprise customer experience, fintech, healthcare, global operations, Fortune 500 environments and high-growth organizations, James helps executive teams turn complexity into scalable operating models.
20+ years leading CX, operations and transformation at scale
James June — Enterprise Growth, CX & Operations Transformation Advisor
When you grow,your operationsdetermine your outcome.
James June helps leadership teams turn growth into sustainable performance — strengthening customer experience, reducing cost, and building operating models that scale across locations, markets and cultures.
Trusted advisor.Proven operator.Strategic partner.
$8M+
Annual cost savings delivered
10X
Operational scale achieved in 2 years
100+
Service locations launched
20+
Years leading CX & operations
Enterprise OperationsCustomer ExperienceGlobal OperationsCost Optimization
You should call James when:
- Revenue is growing faster than operations
- You've acquired companies or added locations
- Customer experience is starting to slip
- Costs are rising faster than performance
- Leadership is drowning in day-to-day operations
- You're entering new markets or expanding globally
- What worked at $20M won't work at $100M
Here's how James helps leaders win:
Finds what will break next
Identifies the operational risks and friction points before they become expensive problems.
Builds the operating model
Designs scalable, efficient operating models that support your next stage of growth.
Elevates the customer experience
Strengthens every customer and patient interaction across channels, locations and markets.
Reduces unnecessary cost
Improves productivity, optimizes spend, and increases profitability.
Drives performance & accountability
Builds the metrics, cadence and leadership alignment that drive sustainable results.
Gets you ready to scale
Builds the people, processes and systems that position your company for what comes next.
Selected experience across leading organizations
SquareLyftUberTTECTeleTechIBEXUnitedHealthcareiQorDuly Health and CareFortune 500 companies
Additional experience includes leading global CX and operations functions across multiple industries and high-growth environments. Referenced as professional experience only — not client relationships or endorsements.
You already know how to grow the business.
I make sure the operation can survive the growth.
Book a free conversation with James
Thirty focused minutes on what's happening in your operation — no pitch, no obligation. Availability is Monday through Friday, 10:00 AM to 12:00 PM CST.
Monday – Friday| 10:00 AM – 12:00 PM CST
Times also shown in your timezone — UTC
Choose a day
Choose a time — Monday, September 28
Free 30-minute conversation. You'll receive an email confirmation, and we'll confirm your slot within one business day.
The company grew. The operating model didn't.
Customer experience is becoming inconsistent.
Different teams, locations, channels or markets are creating different experiences.
We are scaling faster than leadership can standardize.
Processes, metrics, accountability and operating rhythms have not caught up.
Acquisitions created complexity.
New businesses, locations, teams or systems need to operate as one organization.
Customer operations are getting expensive.
Headcount and complexity are increasing faster than performance.
We have data everywhere but very little visibility.
Leadership needs operating metrics that actually help make decisions.
We're entering a new market or geography.
The organization needs a scalable delivery model.
We need executive-level operating experience — now.
The company may not need another permanent executive yet, but it needs senior judgment.
James doesn't specialize in one industry.
He specializes in what happens when organizations scale.
James's career spans enterprise customer experience, fintech, healthcare, global operations, outsourcing, service delivery, customer support and operational transformation.
That breadth matters. The same fundamental challenge appears across industries: growth creates complexity.
- More customers
- More employees
- More locations
- More vendors
- More markets
- More systems
- More pressure
James helps leadership teams build the operating structure that allows the organization to keep growing without losing control of performance or customer experience.
Experience Across Complex Operating Environments
Fintech & Technology
High-growth customer operations, global service delivery, scale, cost efficiency and customer experience.
Enterprise and high-growth operating experience includes Square. Referenced as professional experience only — not a client relationship or endorsement.
Healthcare
Patient access, scheduling, customer operations, growth, centralization and organizational transformation.
James previously worked with Duly Health and Care, initially joining as a contractor before later joining the organization.
Fortune 500 / Large Enterprise
Large-scale operations, vendor ecosystems, complex organizations, global delivery, performance management and executive transformation.
High-Growth & Unicorn Environments
Organizations growing quickly often need operating infrastructure to catch up with commercial success. James helps leadership think through scale, systems, leadership structure, customer operations, workforce, global delivery, performance and cost.
Global Service Operations
Customer experience, contact centers, outsourcing, global delivery and BPO remain important parts of James's experience — as capabilities within a broader transformation practice.
Operator, not observer
Consultant? Not exactly.
James's perspective comes from operating inside large, complex organizations — not observing them from the outside.
He's led teams. Managed vendors. Built delivery models. Reduced cost. Scaled operations. Worked through organizational complexity. Supported high-growth companies. Operated across industries.
That creates a different kind of advisory relationship: practical executive judgment grounded in operating experience.
Executive Leadership
James June
The Operating Model
Meet James.
Results at Enterprise Scale
James's career has been built around improving performance while organizations grow, transform and become more complex.
$8M
Annual Cost Savings
10X
BPO Expansion in Two Years
5
Service Locations Launched
Experience spanning cost transformation, growth, global delivery and enterprise customer operations.
The real value proposition
The problem usually isn't growth.
It's everything growth breaks.
Growth
creates
- Operational complexity
- Inconsistent customer experience
- Leadership gaps
- Cost escalation
- Organizational silos
- Fragmented technology
- Vendor complexity
- Workforce challenges
James helps build the operating model for what comes next.
What Leaders Say About James
A highly skilled leader, problem solver and client advocate who consistently delivers above expectations.
Christine Seelig-Sellers
LinkedIn Recommendation
Verified LinkedIn Recommendation
Instrumental in leading our global BPO operations to a higher standard — and a source of strategic leadership for our partner network footprint.
Former Colleague at Square
LinkedIn Recommendation
Verified LinkedIn Recommendation
James doesn't sell consulting hours.
He builds the operating model for the next stage of growth.
01
Growth & Operating Model Transformation
For organizations where the current operating structure cannot support the next stage of growth.
- Operating model
- Organizational structure
- Leadership accountability
- Customer operations
- Performance architecture
- Scalability
- Centralization
- Process standardization
A clearer operating model built for the company's next stage.
Build the Next Operating Model02
Customer Experience Transformation
For organizations where growth is creating inconsistent or declining customer experience.
- Customer journeys
- Service channels
- Contact-center operations
- Customer support
- Experience metrics
- Service consistency
- Leadership accountability
- Vendor integration
A scalable customer experience that grows with the company.
Transform Customer Experience03
Post-Acquisition & Multi-Location Integration
For organizations growing through acquisition, rollups or rapid location expansion.
- Operating standardization
- Centralized services
- Customer / patient experience
- Workforce integration
- Organizational structure
- Performance metrics
- Service delivery
- Leadership alignment
Multiple businesses operating like one organization.
Discuss Integration04
Operational Performance & Cost Transformation
For organizations where operating costs are rising faster than results.
- Cost drivers
- Workforce
- Productivity
- Management structure
- Vendors
- Processes
- Metrics
- Operating efficiency
Better performance without unnecessary operational complexity.
Improve Operational Performance05
Global Operations & Expansion
For organizations expanding into new countries, delivery markets or service models.
- Delivery strategy
- Operating model
- International workforce
- Location strategy
- Customer operations
- Service consistency
- Global vendor strategy
A global model built to scale.
Plan Global Expansion06
Outsourcing & BPO Strategy
For organizations evaluating outsourcing or trying to improve existing external partners.
- Outsource vs. insource
- BPO selection
- Global delivery
- Vendor governance
- Performance
- RFP strategy
- Service levels
- Operating integration
Outsourcing designed around the business strategy — not the vendor's sales model.
Evaluate Outsourcing07
Fractional CX / Operations Leadership
For organizations that need experienced senior operating leadership without immediately making another permanent executive hire.
- Rapid growth
- Transformation
- Acquisition integration
- Leadership transition
- Customer-experience problems
- Operational restructuring
- International expansion
James is most valuable at an inflection point.
Talk With James About the Inflection Point- Your company just raised significant capital.
- You're growing significantly faster than expected.
- You're acquiring competitors or locations.
- You're integrating multiple businesses.
- You're entering new markets.
- Customer experience is deteriorating as you grow.
- Operating costs are climbing.
- The founder or executive team is still too involved in daily operations.
- Your existing operating model wasn't built for today's scale.
- You need senior operational judgment before making a major investment.
- You need experienced leadership during a transformation.
Who James works with
Leadership
- CEOs
- COOs
- Presidents
- Founders
- Boards
- Private Equity Operating Partners
- Portfolio Company Leaders
- Chief Customer Officers
- Chief Experience Officers
- Chief Transformation Officers
- Operations Executives
- Growth-Stage Leadership Teams
Industries
- Healthcare
- Fintech
- Technology
- SaaS
- Financial Services
- Insurance
- Hospitality
- Real Estate
- Logistics
- Professional Services
- Multi-Location Businesses
- Outsourcing
- Consumer Services
For Investors & Portfolio Companies
Growth plans often depend on operational execution.
Discuss a Portfolio CompanyJames works with investors, boards and portfolio-company leadership teams during periods of scale, integration, transformation and operational improvement.
- Post-acquisition integration
- Roll-up consolidation
- Operating-model redesign
- Customer-experience transformation
- Cost improvement
- Leadership gaps
- Shared-services development
- Multi-location standardization
- International expansion
You probably don't need James if…
- You're still trying to find your first customers.
- You need basic startup coaching.
- You're looking for inexpensive hourly consulting.
- There is no meaningful operational problem to solve.
- Leadership isn't prepared to make changes.
You should talk to James if…
- The organization is already successful.
- Growth is introducing complexity.
- The decisions are becoming expensive.
- Customer experience matters strategically.
- The operating model needs to evolve.
- The cost of getting the decision wrong is significant.
Start with the problem. Not a consulting package.
- 01
Tell us what's happening.
Complete a short executive inquiry explaining what is changing inside the organization.
- 02
James reviews the situation.
We determine whether James's operating experience is relevant to the problem.
- 03
Strategy conversation.
If there is a fit, schedule an executive conversation with James.
- 04
Define the engagement.
Diagnostic, project, advisory relationship, or fractional leadership depending on what the organization actually needs.
Common questions
- What kind of companies does James work with?
- Growth-stage and enterprise organizations across healthcare, fintech, technology, financial services, multi-location services and outsourcing — usually when growth, acquisition or expansion has made the existing operating model insufficient.
- What does an operating model transformation engagement cover?
- An independent review of the operating model, organizational structure, leadership accountability, customer operations, performance metrics and cost drivers, delivered as an executive diagnostic with a prioritized roadmap for the company's next stage.
- What is a fractional CX or operations executive?
- Experienced executive-level operating leadership on a part-time or interim basis — transformation oversight, operating-model redesign, customer-experience leadership and vendor governance — without adding another permanent executive.
- Does James work with private equity and portfolio companies?
- Yes. James works with investors, boards and portfolio-company leadership teams on post-acquisition integration, roll-up consolidation, shared services, multi-location standardization and operational improvement.
- Does James still advise on outsourcing and BPO?
- Yes. Outsourcing, global delivery and BPO strategy remain capabilities within his broader transformation practice — outsource-versus-insource decisions, partner selection, vendor governance and service-level design, evaluated independently of any provider.
What got the company here may not get it through the next stage.
If growth, acquisition, expansion or complexity is forcing your leadership team to rethink how the organization operates, James may be able to help.
Confidential executive conversation • AGH Advisory